Terms & Conditions
1.1 All Products on this website (which may vary from time to time) are available in the UK.
1.2 Certain Products may be delivered by us in bud to ensure longer life.
1.3 Some Products, Flowers and Plants may be harmful or poisonous, if you require further information before submitting an order please contact us using the contact details set out in Section 6 below.
1.4 All Products are subject to availability. In the event of any supply difficulties, we reserve the right to substitute a Product of equivalent value and quality without notice.
1.45 We will do our very best to include any sundry items but if not available we reserve the right to substitute
with a sundry item to the same value, this clause also apply to cellos, wrappings and picks.
1.5 In the event that we are unable to supply the Product or any substitute product to you at all, we shall notify you as soon as is reasonably possible and shall reimburse your payment in full and in any event no later than 30 days after the intended delivery date.
1.6 A free Card Message is supplied, please specify card message required at point of ordering. If no message is required please put 'no message'. In the very rare event that the card is either misplaced, or the wrong card message is supplied we will send a greetings card via 1st class post at the earliest next working day.
2.1 Prices listed are valid for a maximum of 14 days from submitting your order.
Order / Payments
3.1 During order submission you shall be required to provide us with your personal details, including accurate postcode, together with those of the intended recipient and all necessary payment details. We accept payment by most major credit and debit cards. By clicking on the 'complete order’ button on the Order Form, you are consenting to be bound by our terms and conditions contained in these Terms and Conditions and appearing anywhere on the Online site.
3.2 Submitting your Order Form is subject to our acceptance of this offer and we will not consider ourselves bound by a contract with you unless we have issued you a confirmation of order delivery by email. This is not the email sent on submission of an order.
3.3 We cannot accept Order Forms from customers under the age of eighteen (18) years.
3.4 By ordering on the telephone you agree to our terms and conditions.
4.1 Our delivery service is any where is the UK
4.2 On acceptance by us of your Order Form we will advise you by e-mail confirmation of the intended delivery date. We will process Order Forms received on Sundays or Public Holidays the next working day. We do not deliver on Sundays or public holidays but in this case we will deliver the Product you request on the next working day or the previous Saturday.
4.3 Anomalies in your submitted personal details may lead to problems or delays in delivery, so before placing your order, please ensure that you have included the full address details, including accurate postcode of the intended recipient and your daytime contact telephone number or e-mail address so that we can notify you in the event that any delivery problems are encountered.
4.4 Whilst we agree to use all reasonable endeavours to ensure that delivery will be on the requested delivery date you acknowledge that in very occasional circumstances delivery on the requested terms will not be possible. In such circumstances you will be given prior notice wherever possible and we shall make alternative arrangements. In these circumstances we will deliver on the next available day. To give an example 1) if the person is not in, no near neighbours are found and it is unsafe to leave. 2) It is a house name , or an out of the way address and we are unable to find it. Please give as much information when making your order of the receiver ie Surname, contact telephone number, and near landmarks.
4.5 In case of delivery to certain locations where a third party is involved, such as offices, hospitals, airports, hotels, ships and other business locations, the signature of any person authorised to accept delivery on behalf of the organisation shall be accepted as proof of delivery to your chosen recipient. Please be advised that we are unable to deliver wines, and plants to Funeral Directors, Hospitals, airports or ships.
4.6 Please note that we are only responsible for delivering against signature to the address you quote (or an imminent neighbour if no one is at home) we regret that where goods have been correctly delivered we can not accept responsibility if the intended recipient has moved, or lives elsewhere, and the actual received refuses or fails to return item(s).
4.7 Where the carrier is unable to find someone to accept delivery they will either deliver to a neighbour or leave a card at the address for the recipient to make contact.
4.8 It is possible to select a preferred delivery time within the order process in the Delivery Notes field. This option should be used only for orders requesting delivery to funerals or funeral parlours. Whilst every effort will be made to ensure your order is delivered prior to the time selected, no guarantee for delivery by the time specified can be given. To assist us in meeting your preference, please ensure your order is placed at least one working day prior to the preferred delivery time
4.9 In the instance of there being difficulties in delivering your order to the intended recipient we reserve the right to contact the recipient using the contact details you provide on the Order Form.
4.10 When placing your order you are able to specify further delivery information using the 'Delivery Notes' field provided. This is intended to provide further guidance to the party delivering your order which isn't included within your address information, for example to specify floor number, or hospital ward. We reserve the right to not action any delivery requests specified in this field which we deem unacceptable and will use other elements of address information provided elsewhere on the order form to fulfill your order. We will not leave any items at risk.
4.11 Neither we, nor any courier or postal service that we use shall be liable for any failure to perform, where such failure or delay results from any circumstances outside our reasonable control including but not limited to any fire, flood, explosion, accident, adverse weather conditions, traffic congestion, mechanical breakdown, obstruction of any private or public highway, riot, government act, act of war, terrorism, act of God, or from any industrial dispute or strike whatsoever
4.12 We alway make every effort to deliver all items to the address , in the event of a non delivery ie where the product has not been signed for and not received for what ever reason or we have been unable to deliver either through lack of stock, driver error or circumstances beyond our control , we will refund you in full, but no compensation will be due for any loss of enjoyment or upset caused.
4.13 On peak times of year ie Christmas and Mother's Day if may be necessary to deliver the bouquet the day before, this is due to the sheer work load of the driver at Peak times. We will always endevour to inform you of this fact but sometimes this is not always posssible
4.13.2 Our delivery times are in general from 9am-5.30pm(except funerals which have speific times) however sometime they can be delivered outside of these hours due to demand.
4.13.5 We do not deliver on Sunday or Bank Holidays, if we receive an order for these days, it will be delivered on the previous working day.
4.13.7 Where the system allows you to make a same day order after our cut off time, we will do our best to execute the order same day however we reserve the right to fufil your order on the following day
4.13.8 Items marked ' Next day ' are an expected date, although 99% arrive on the chosen date . We will not be held to breach of contract if they do not arrive on the chosen date.
4.14 Where a product is selected from our 'Value'(under £25) range or items marked 'Next day', these products are dispatched from our Head Office on a next day basis, these products are subject to the follow conditions:
2a) Please note that items ordered within 30 minutes of cut off may be dispatched the following day due to the delay in the order being received.
3) Items ordered after 5pm will be dispatched the following day for delivery on the day after or the product will be dispatched from our local florist shop with a product to an equal value.
5.1 Orders may be amended or cancelled up to 24 hours(48 hours in respect of next day items and funerals) before the intended delivery date. If a bespoke or large funeral tribute has been order, and you will to cancel we reserve the right to charge flower wastages if the florist has already purchased the flowers, and can not reuse them
5.2 Cancellations by the customer are subject to a 5.00 admin cost due to card fees costs and other admin cost
5.3 We are unable to cancel or amend any order once dispatched.
6.1 In the event that you are not satisfied with our Online Service any complaints should be addressed to:
Company Name: W P Horsley
Address: 42 Market Place, Malton, North Yorkshire YO17 7LW
Tel: 01653 699404
6.2 Because of the perishable nature of Products and in order to assist us in resolving any complaints quickly, we advise you to make any complaint within 2 working days of the date of delivery or intended delivery of your purchase. We will not accept complaints after 1 week. Please put in writing via email or post to arrive within stated time 7 days after delivery.
6.3 Complaints of non delivery must be made within 1 week.
6.4 Any complaint should be followed up with a picture showing the problem taken either on the date of delivery or the day after.we maybe unable to follow up complaints without evidence.
7.1 Whilst we agree to use our reasonable endeavours to ensure that this Online Site and/or the Online Service is fully operational and error-free we cannot guarantee this and, therefore, accept no responsibility for any defects and/or interruption of the Online Site and/or the Online Service and shall be released from our obligations under these Terms and Conditions in the event of any cause beyond our reasonable control which renders the provision of the Online Site and/or the Online Service impossible or impractical.